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Cancellation and Refund Policy

Effective Date: June-23

This Cancellation and Refund Policy outlines the procedures and guidelines for canceling services and requesting refunds at Retvens Services Private Limited. By using our services, you agree to comply with this policy.

Cancellation of Services:


a. Subscription Services: If you have subscribed to our services on a recurring basis, you may cancel your subscription at any time. The cancellation will be effective at the end of the current billing period, and no further charges will be incurred. To cancel your subscription, please follow the instructions provided on our website or contact our customer support team.


b. One-time Services: For one-time services or purchases, cancellation requests should be made prior to the scheduled service delivery. Please contact our customer support team to initiate the cancellation process. Refunds for one-time services are subject to the refund policy outlined in section 2.

Refund Policy:


a. Eligibility for Refunds: Refunds may be granted under the following circumstances:
Dissatisfaction with Service: If you are dissatisfied with the quality or performance of our services or product, you may request a refund within [insert number of days] days from the date of service delivery.


Service Cancellation: If you cancel a service before it is delivered or within the specified cancellation period, you may be eligible for a refund.
Technical Issues: If our services are unable to be delivered due to technical issues on our end, you will be eligible for a refund.


b. Non-Refundable Services: Certain services may be labeled as non-refundable, and no refunds will be provided for these services unless otherwise required by applicable laws.

c. Refund Process: To request a refund, please contact our customer support team with your refund request and provide the necessary information, including proof of purchase and a detailed explanation of the reason for the refund. We will review your request and, if deemed eligible, process the refund within [insert number of days].

d. Refund Method: Refunds will be issued using the original payment method used for the purchase. Please note that the timing of the refund may vary depending on the payment provider and financial institution.

Exceptions:


a. Customized Services: If the services provided are customized or tailored to your specific needs, refunds may be limited or unavailable. This will be communicated to you prior to the service delivery.


b. Third-Party Services: If our services include third-party products or services, refunds for those specific products or services will be subject to the refund policy of the respective third party.

Changes to the Policy:
We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.


Contact Us:
If you have any questions, concerns, or requests regarding this Cancellation and Refund Policy, please contact our customer support team for assistance.

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